We inform that Avianca Brazil will discontinue its flights from Brazil to the United States and vice versa, starting March 31, 2019.
We ask all passengers who purchased their tickets through the BACC Group (BACC Travel, Brazilian Travel Service, Clickandfly, and Brazilianexpress), or at any of our branches (Newark-NJ, Danbury-CT, and Boston-MA), with tickets purchased for departure or return dates after March 31, to contact our offices and preferably speak with the agent who sold you the ticket. For online purchases, please contact the online department so we can reach out to Avianca Brazil and initiate the process for your re-accommodation. In the case that the passenger has not used any segment of the ticket and does not accept the options offered by Avianca Brazil, they will authorize a refund (*) of the payment made at the time of ticket purchase through the BACC Group. This is in accordance with ANAC resolution 400.
(*) If the passenger has already used a segment of the ticket, the return to their city of origin must be within the options offered by Avianca Brazil. If the passenger does not accept any of the options offered by Avianca Brazil, there will be no refund for the unused segment.
Questions? Contact our offices and speak with one of our agents: 1-800-222-2746